We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.
30 Days Money Back Guarantee:
We offer a 30-day money back guarantee on all of our products. If you are dissatisfied with your purchase for any reason, simply return the product to us within 30 days in its original condition. Upon arrival of the returned item, a credit will be issued for the cost of the item minus the original shipping charge, the 10% restocking fee and the bank transaction fee which is 3 % of the cost of the product. We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage.
Customers will be responsible for return shipping charges.
You can use our Ups service ticket or your favourite courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.
BEWARE: When the returned product arrives at our Logistic Department it will be inspected by a member of the logistic team to ensure that the product has been returned in perfect condition. You will receive a report about it. If the product arrives in less than perfect condition (for example, if it is scratched, dirty, or missing parts or accessories) the amount of the refund will be reevaluated to reflect the extent of the damages.
If you have any questions, please email us at info@italiankitchenaids.com
REFUND REQUEST:
If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.
If the product becomes faulty within 30 days from the date you received it, the product will be replaced for free without any cost to you. If the product becomes faulty after the 30 days have passed, the product cannot be replaced, it can only be repaired. Refund requests will not be accepted after 30 days have passed.
If you have any questions, please email us at info@italiankitchenaids.com
All products from ItalianKitchenAids, have 2 years of manufacture warranty, you can choose to buy an extended warranty.This warranty does not cover finishes, nor does it cover damage resulting from accident, misuse, abuse, tampering, or units that have been modified.
REPAIR REQUEST:
If the item you received is defective 30 days have passed since the day you received the product, and you would like to have it repaired, please follow these instructions:
Returning unwanted goods
Unwanted goods should be returned within 30 days of delivery. You should post them, unopened and undamaged, to our storehouse cenre.
Contact us at us at info@italiankitchenaids.com to have further details for the delivery address.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Please remember to give us your name and address, transaction number and a copy of your purchase receipt. Please note that the cost of returning unwanted items is your responsibility.
You can use our Ups service ticket or your favourite express courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.
If you have any questions, please email us at info@italiankitchenaids.com
All materials in your ItalianKitchenAids appliances are warranted for TWO YEARS from date of original purchase.
This warranty does not cover finishes, nor does it cover damage resulting from accident, misuse, abuse, tampering, or units that have been modified or used for commercial purposes.
24 HOURS ORDER CANCELLATION POLICY:
You have 24 hour from the time that you place the order to cancel it. If you wish to cancel the order after 24 hours have passed, we will refund the cost of the product in full minus the 3 % bank transaction fee and the shippinc cost if the product has already been shipped.
NOTE: WE WILL REFUSE EVERY PARCEL RETURNED WITHOUT OUR AUTHORIZATION.
For parcels sent for repair from a country outside of the European Union, the customer must indicate on the customs declaration that the goods have been sent for repair so they do not have to write the real value price of the goods.
Damages incurred during shipment:
If your goods were damaged in transit by the courier, please send an email with a brief summary of the damages and some pictures to info@info@italiankitchenaids.com within 24 hours of receiving the product. If the packaging of the goods appears damaged, you have 2 options:
BEWARE: Your parcel cannot be replaced, and your warranty will be invalid if you do not sign for the parcel as "unchecked" at the time of delivery.
You must include the following information with your exchange or repair :
We can only accept returns and exchanges for purchases made from us through our website.
We can only give full support for products purchased through our website. If you purchased your product from another company, we cannot offer you full assistance.
For any problem the place of jurisdiction is located in Treviso (italy)
