1) What about secure payment informations?
 

We believe the security of credit card transaction data to be an important issue and have developed a system that uses advanced software technologies to protect data transmission over the Internet. We do not record credit card numbers on our database, because these are transmitted by the user directly to the banking circuit used by our website. This method ensures our clients protection from the possibility of electronic computer theft of credit card data. In fact, the payment procedure calls for the connection to be re-directed from our site to a site that operates directly on the banking circuit. Therefore, the user is asked to enter their credit card data into this second site. The transmission of the credit card data over the Internet is protected by the fact that the bank server connection is activated via a secure transmission protocol, using https protocol (the GestPay server has a 128 bit Verisign digital certificate).

2) What kind of credit cards are available on your website?

We accept VISA, MASTERCARD and American Express.

3) What are accepted reasons for returning a coffee machine?

You may return your purchase if it meets any of the following criteria:

* We sent you the wrong coffee machine

* The Coffee Maker you received is physically defective

4) How much time do I have to contact ItalianKitchenAids about returning my purchase?

We give you three weeks from the date that you received your shipment.

5) How do I send returns?

All returns must be professionally packed, using the original packaging materials. Please send an email or fax to the customer service, requesting instructions for the items you would wish to return.

6) What about the warranty ?
 

Satisfying and protecting our customers is a high priority for us. Italiankitchenaids will fix the products in warranty and every purchase will be covered by two year of international warranty provided by ItalianKitchenAids.com in cooperation with the factories that we represent.

7) In addition to the cost for the purchase, what would the approximate duty charge be?

All deliveries within the EU (European Union) are duty free. Import duties for deliveries to all other countries are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate.
Herebelow import the duty rate for our main overseas markets:

- USA 4.33%
- AUSTRALIA 15%
- JAPAN 5%
- HONG KONG FREE
- SINGAPORE FREE

8) Delivery Information:

We will endeavour to deliver your order within 5-6 days by UPS.. If we cannot deliver within this time we will let you know right away when your goods can be delivered. Should there be any unexpected further delay, we would make all reasonable efforts to let you know (and you may cancel your order at any time before despatch if the delay is unacceptable to you). If an item is temporarily out of stock, we will advise you immediately in order suggest you another model or to wait few days more. Any item that is no longer available will have been removed from the display of this site.

9) Are the items insured?

All the items we ship are covered by assurance also during the shipment process .